Oracle Cloud CX and Siebel CRM consulting and support

Bring in hands-on Oracle Cloud CX and Siebel CRM specialists to configure customer workflows and connect business systems. Experts join your team for implementation or ongoing support.

Your main contact

Sebastiano Piccinno · CEO

sebastiano.piccinno@digiventi.com +39 329 1529 720 Book a meeting with me

Get the right expert for your team

Tell us how to reach you and we'll connect you with an expert.

Trusted By

What do you need help with?

Customer processes need configuration

Sales teams need clearer account ownership, or service teams need revised case routing. Functional consultants translate process requirements into CRM configuration and validate the changes with business users.

Siebel changes are waiting for development

A Siebel backlog requires configuration or custom development. Technical specialists investigate existing behavior and implement changes, with regression testing across the affected workflows before release.

CRM data is disconnected from business systems

Customer records or order updates fail to move reliably between applications. Integration engineers trace interface failures and implement connections with reconciliation checks and clear error handling.

Production support and platform changes compete

Recurring incidents consume the time needed for upgrades or a CRM transition. Support specialists investigate production faults while preparing tested changes and checking dependencies across connected applications.

Get an expert

Oracle Cloud CX functional consulting

Oracle Cloud CX functional consultants assess process gaps and configure applications around agreed business requirements. Request specialists for the products in your environment:

Oracle Sales: Configure opportunity stages and territory assignments to match sales responsibilities.
Oracle Fusion Service: Configure service request routing and escalation rules.
Oracle B2C Service: Adapt agent workspaces and knowledge workflows to contact center requirements.
Oracle Eloqua and Responsys: Configure campaign workflows and consent-aware audience rules.

Consultants translate requirements into testable acceptance criteria and support user acceptance testing.

Siebel CRM configuration and development

Siebel CRM consultants configure sales and service processes when existing workflows no longer match business requirements. Functional work can cover account management and opportunity handling, alongside service requests and activity tracking.

Siebel developers use Siebel Tools and Workspaces to change business components and applets. They implement Workflow Processes or eScript where configuration alone is insufficient, and adapt Open UI interfaces. Existing customizations receive dependency checks and regression tests before changes move into production.

CRM integration and data migration

Oracle integration engineers connect Cloud CX and Siebel CRM with ERP applications or customer-facing systems. Work covers interface design and implementation through Oracle Integration, REST APIs or SOAP services, according to the application's supported interfaces.

Application integration: Define record ownership and synchronization rules, then implement error handling and reconciliation.
Data migration: Map source records and resolve duplicates before trial loads. Siebel specialists use Enterprise Integration Manager where appropriate and validate relationships after loading.

CRM support, upgrades and transition

Oracle Cloud CX and Siebel support specialists investigate application incidents and recurring integration failures. They reproduce faults and check configuration dependencies before preparing corrections with regression coverage. Ongoing support can include access changes and release backlog maintenance.

For Oracle Cloud quarterly updates or Siebel upgrades, specialists assess affected customizations and test critical business workflows. A Siebel-to-cloud transition can include fit-gap analysis and migration rehearsals, with coexistence interfaces maintained while selected processes move to the target application.

Discuss your requirements

Selected work

Enterprise digital platform delivery for a European Qualified Trust Service Provider

A leading European trust service provider required senior technical and delivery capacity to manage the expansion of its national digital identity platform under strict regulatory deadlines. We deployed specialized consultants to support requirements scoping, AWS cloud architecture, and end-to-end integration workflows. The project was delivered on schedule, successfully rolling out compliant onboarding and biometric verification at national scale.

Digiventi in numbers

10+

Years of experience in the IT industry.

1.500+

Professionals

250+

Successfully completed projects.

Meet the Digiventi team

Senior specialists and the people who keep client work moving. They are the same people who answer when you get in touch.

Andreas Pettersson

CTO

Matteo Di Prima

Project Management and Consulting Coordination

Main contact

Sebastiano Piccinno

CEO

Our expertise across technologies

Our network covers a wider range of technologies, including the platforms below.

How we connect you with an expert

Tell us what you need
Share the work, the skills you're missing, and when you need support.
We connect you with an expert
We use your details to identify the right expert and make the introduction.
They join your team
Your expert works alongside your team, supporting ongoing activities or a defined initiative.

Need specialist skills or more capacity? Tell us what your team needs and we'll connect you with an expert.