SAP Customer Experience consultants and integrators

SAP CX functional consultants configure sales and customer support processes when an implementation needs adjustment or a rollout introduces new requirements. They assess configuration gaps against the SAP product and version in use.

• SAP Sales Cloud: Configure lead and opportunity management, including approval rules and account data requirements. Validate changes with sales users.
• SAP Service Cloud: Configure case routing and escalation rules. Check service workflows against agent responsibilities and agreed response targets.

SAP Commerce Cloud developers extend B2B and B2C applications, from storefront changes to checkout customizations. Bring them in when standard configuration cannot meet purchasing requirements or existing extensions make releases difficult.

Java developers assess extensions and implement changes in the commerce backend. Frontend specialists work on SAP Commerce Cloud composable storefront where applicable. Technical assessments can identify upgrade constraints, while performance investigations trace slow requests and checkout failures. Automated regression tests cover affected purchase flows before changes reach production.

Customer data specialists connect identity and consent requirements with marketing workflows. They map data ownership across applications and review how consent choices affect downstream use.

• SAP Customer Data Cloud and Customer Data Platform: Configure registration and consent flows, then define profile mappings and identity resolution rules against agreed privacy requirements.
• SAP Emarsys Customer Engagement: Connect customer and transaction data, configure audience segmentation and validate campaign triggers. Investigate missing events or inconsistent records that affect campaign execution.

SAP CX integration specialists connect customer-facing applications with SAP S/4HANA or existing SAP ERP systems. Using SAP Integration Suite and application APIs, they implement mappings and error handling for exchanges such as customer records and sales orders.

For existing applications, support specialists investigate failed interfaces and resolve configuration defects. They also assess release impacts and maintain regression tests. Integration reviews cover authentication and monitoring, with reconciliation checks to identify records that failed to reach the receiving system.