Pegasystems (Pega) CRM consultants and decisioning architects

Digiventi provides Pega CRM consultants and business architects to assess process gaps and translate business requirements into application configuration. Bring them in when customer-facing workflows need revision or an implementation needs clearer acceptance criteria.

• Pega Customer Service: Configure service cases and routing rules, including escalation paths and agent workflows.
• Pega Sales Automation: Configure lead and opportunity processes, with assignment rules and approval steps aligned to sales responsibilities.

Functional specialists validate proposed changes with business owners before development proceeds.

Pega decisioning architects configure Customer Decision Hub around agreed customer treatment policies. They review existing strategies and identify conflicts between commercial priorities and contact restrictions.

• Next-Best-Action Designer: Define engagement policies and arbitration settings, then test decisions against representative customer profiles.
• Predictive and adaptive decisioning: Configure model inputs and response capture, with monitoring to check how decisions behave after release.

Specialists can also review consent handling and decision explanations with privacy stakeholders, keeping implementation aligned with documented requirements.

Pega system architects and developers extend applications where configuration alone cannot meet the requirement. They implement case types and reusable rules, with access controls matched to user responsibilities.

Integration specialists connect Pega to customer data platforms and back-office systems through REST or SOAP interfaces. Their work covers data mapping and authentication, alongside error handling and retry behavior. For applications adopting Constellation, specialists assess UI compatibility and adapt custom interactions within the supported architecture.

Pega support specialists investigate failed cases and production defects, tracing issues through application rules and integration logs. They can take responsibility for an ongoing change backlog alongside the existing support team.

For platform upgrades, Pega architects assess deprecated features and custom code dependencies before planning remediation. Developers update affected rules and extend regression coverage. Performance investigations use Performance Analyzer (PAL) and Pega Diagnostic Center (PDC) to identify expensive processing or recurring alerts, with findings checked against observed application behavior.