CRM & CX
Customer relationship management is a strategic asset to drive growth and loyalty. Digiventi supports companies and partners in implementing CRM & CX solutions to centralize data and interactions, optimize sales processes, and design personalized, value-driven customer experiences across the entire customer journey.
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Trusted By
Tailor-made IT excellence
Founded in 2018, Digiventi is a lean, vertical organization whose identity draws on the experience gained as the Italian subsidiary of a leading multinational information technology group. This solid heritage has given us the essential expertise to coordinate complex initiatives and create CRM and Customer Experience ecosystems focused on achieving concrete objectives.
Drawing on a consolidated network of collaborators, we are able to offer all the key skills essential to ensure the success of CRM & CX projects, supporting both SMEs and enterprises.
How we can help
Consulting begins with an in-depth review of existing sales, marketing, and customer care dynamics, a crucial step in defining a new user interaction model and ensuring rigorous control over the entire project development process. Drawing on a solid network of relationships with global industry leaders such as Salesforce, HubSpot, and Microsoft Dynamics, we offer neutral guidance in selecting the ideal technologies and partners, identifying the tools and technical expertise that best meet your growth goals and retention objectives.
The process then evolves into the technical execution phase through Custom Software Engineering, where we design API integrations and customized modules to ensure seamless communication between CRM and enterprise architectures, from e-commerce portals to marketing automation systems. We carefully manage the transition from legacy databases to modern, secure cloud infrastructures, ensuring long-term operational stability and providing specialized consultants to oversee and continuously refine Customer Experience (CX) processes.
Why to choose us
CRM & Customer Experience as a Business Lever: we transform CRM data and processes into lasting relationships and a differentiated customer experience.
Specialized Technical Expertise: we collaborate with consultants and developers experienced in CRM and Customer Experience solutions.
Project Continuity: we guarantee operational stability thanks to a consolidated network of qualified professionals.
Dedicated Teams for Complex Projects: we activate specialized teams to independently manage complex CRM initiatives.
Transparency and Reliability: we operate with clarity and integrity at all stages, focusing on concrete results and measurable ROI.
Technologies We Work With
